COMPILATION OF ALL FREQUENTLY ASKED QUESTIONS:
1/ Why choose Le Toan Travel Company?
We are confident that we are one of the most prestigious and oldest travel companies in the North, specializing in organizing mountain tours for domestic and foreign guests. We always value customer experience and always aim for sustainable green tourism. Our team of drivers and tour guides are carefully selected, rich in experience, professional knowledge, and attentive and careful customer service. We have our own vehicles to go to the mountains, do not rent through intermediaries, customers can contact sales and operations directly, we will resolve all of your feedback quickly and professionally.
2/ Why are tour prices more expensive than others?
As mentioned above, our tour is a private tour and focuses on service quality: our drivers have over 4 years of experience in mountain tours, so we have to pay them a higher salary; New, clean private car; detailed tour program, visiting all famous tourist attractions in each place, and including all accompanying services (boat rides, motorbike taxis…); All included meals always ensure quality; Clean homestay, beautiful view, delicious cooking. Most importantly, our tour program is completely different from all other companies. While they try to cut down on programs and services, combine passengers, change from passenger cars, buses to smaller vehicles, we always ensure that tourists have their own driver and driver from the beginning of the tour to the end of the tour. Tourists will be able to visit all the main tourist attractions and also visit unique new destinations that only we, the pioneers who have pioneered direct surveys of the service, know and build the most reasonable program and price for customers. If you want to save costs, please don’t cut services, but invite more friends and family to come along.
3/ How to book a tour with us?
You can send a tour booking request via our main website, but if you are not very good at English, you can email info@Le Toan Travel.com or follow our Facebook Fanpage to book a tour: Click on Tour Mien Bac to follow information and contact us to book a tour.
4/ What do you need to prepare when traveling to the mountains?
-Clothes: Mountainous terrain will have a colder climate than the plains and midlands, so bringing long clothes is very important because even in summer the evenings are very cold. Please check the weather to prepare appropriate clothing. A small tip is to pack your clothes in sets. For a 3-day trip, you should bring 4-5 sets for the day, 2 sets for sleeping, and 2-3 warm jackets depending on the weather.
-Shoes: Traveling in the mountains you will have to move a lot, so bringing sports shoes is most convenient. You should bring 2 pairs of shoes, a waterproof pair for when it rains and a cool pair for when it’s hot.
-Some other necessary items:
+ Money and identification: You should bring some cash and an ATM card for protection. If you stay at a hotel, remember to prepare your identification documents to check in at the hotel.
+ Phone and camera: 2 indispensable items in every trip. If you don’t have a camera, try to bring a phone with good and beautiful photography functions, and prepare a backup charger if you have one.
+ Snacks: You should bring some snacks along the way
+ Medicine: You should bring a small medical box containing bandages, red medicine, fever medicine, stomach ache medicine…
+ If you go in a group, you should prepare a uniform shirt or hat to take commemorative photos. You can prepare school supplies, books, pens, rulers, warm clothes… for ethnic children as gifts. In addition, you should prepare a few clean plastic bags to store wet clothes/shoes.
5/ Should children in highland areas be given money or candy when traveling?
Usually, tourists bring candy, warm clothes, and sometimes some money for the children they meet on the street. This comes from our hearts. But sometimes unintentionally it causes consequences that we did not foresee. Children will not like to go to school, they will only like to go out on the street to ask for candy and money from tourists. This not only affects the children themselves, but also destroys the inherently clear tourism image of mountainous ethnic groups. Please don’t turn them into beggars.
So if you want to give your children something, it’s best to give them school supplies and books. The best are the books you’ve read. When stopping for a break, you meet the children, discuss with them the content of the book, arouse excitement and remember to tell them to pass it around to read.
6/ What is the most beautiful season to travel to Ban Gioc Waterfall and Ba Be Lake?
Ban Gioc Waterfall
Ban Gioc Waterfall – Cao Bang is divided into two distinct seasons, which are the rainy season and the dry season.
*Rainy season: From June to September: During the rainy season, more water flows from the source, so the waterfall is majestic and shimmeringly beautiful.
*Dry Season: In the dry season, the waterfall is quite peaceful, the golden fields at the foot of the waterfall create a romantic and peaceful scene.
Therefore, if you want to visit Ban Gioc waterfall, you can go all seasons of the year. Each season has its own, unmistakable beauty.
Ba Be Lake
Summer: In the summer, when the sweltering sun of the capital makes people feel stuffy and want to find a place with fresh, airy air, Ba Be Lake is the ideal destination.
Early autumn and spring: At this time the sky is clearer, the weather is dry, the whole sky is silhouetted under the mirror-like surface of the lake, creating an extremely interesting scene. In spring, the surrounding trees sprout and all kinds of flowers bloom.

TOUR REGISTRATION PROCESS
Phase 01: You pay 70% of the tour value immediately when registering to buy the tour.
Phase 02: You pay 30% of the tour value 5 days before departure.
TOUR CANCELLATION CONDITIONS
In case of service cancellation from Le Toan Travel
If Le Toan Travel cannot perform the trip/service, the company must immediately notify the customer and refund the customer the entire amount paid by the customer within 3 days from the official notice of cancellation of the trip/travel service in the form of cash or bank transfer.
In case of service cancellation from the customer:
In case you cannot continue to use the service/tour, you must notify the Company in writing or email (No cases of contacting tour transfer/cancellation via phone will be accepted). At the same time, please bring the tour/service registration record & payment receipt to Le Toan Travel office to complete tour cancellation/transfer procedures.
Cases of transferring/changing services/tours: The company will consider the actual situation to calculate fees and provide support to customers.
In case of service/tour cancellation: You must bear the cost of tour/service cancellation according to Le Toan Travel’s regulations and all bank fees for online payment.
Cancellation fees are specified as follows:
Immediately after deposit or payment or 15 days before: cancellation fee of 30% of tour cost.
Cancellation 10 days before departure date: cancellation fee 50% of tour cost.
Cancellation 07 days before departure date: cancellation fee 70% of tour cost
Cancellation 05 days before departure date: cancellation fee 100% of tour cost
In case you arrive late to departure time, cancellation will be considered 05 days before departure date.
Holiday/Tet period: no refund, no cancellation, no exchange.
Days of deposit, payment, cancellation and tour postponement: excluding Saturday and Sunday.
On the appointment date, 100% of the tour value will be paid. If you do not make payment on time and in the correct amount, it will be considered that you voluntarily cancel the tour and lose the entire reservation deposit.
OTHER NOTES
On departure day, please gather at the designated pick-up point.
We are not responsible when you arrive late.
You must bring: legal identification documents (ID card or Passport).
If you are a vegetarian, please bring additional vegetarian food to ensure your taste.
Any services on the tour that you do not use will not be refunded.
The driver has the right to re-arrange the order of sightseeing spots to suit the conditions of each specific departure date but still ensure all sightseeing spots in the program.
You should bring: insect repellent, common cold medicine or separately prescribed medicine as prescribed by your doctor.
Book tour at least 2 days before departure date
(*) Customer responsibilities:
Customers are solely responsible for their health and chronic diseases (cardiovascular, blood pressure, diabetes, bone and joint diseases…), congenital diseases, hidden diseases, HIV AIDS, mental and neurological disorders, pregnant women… which are not within the scope of insurance. When necessary, you must write a commitment about your illness when participating in the tour. The tour organizer is not responsible for cases where you do not declare illness, declare dishonestly as well as cases outside the scope of travel insurance on the tour.
Customers must preserve their own property in all cases and in all places during the trip. The tour organizer is not responsible for the loss of money, valuables, airline tickets and personal property of customers during the trip.
**In objective cases such as: terrorism, natural disasters…or due to incidents, there is a change in the schedule of public transportation such as: airplane, train…, Le Toan Travel will reserve the right to change the route at any time for the convenience and safety of customers and will not be responsible for compensation for damages incurred**.