LTT-FT02: Vietnam Tour for Family of a life time – 19 days from Hanoi
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The tour program is suitable for those who want to travel, but are not clear about the attractions, do not know how to arrange a reasonable itinerary, or simply have not found a travel companion.
Discover Vietnam with your family on this unforgettable 19-day adventure! Explore vibrant cities, breathtaking mountains, lush forests, and rich traditions. This action-packed tour showcases the diversity of Vietnam, leaving your family with cherished memories.
Highlights: Hanoi, Sapa, Halong Bay, Hue, Hoi An, Ho Chi Minh City, Mekong Delta, Can Gio Mangrove Forest, Phu Quoc Island.
Create lasting memories with your loved ones as you experience the best of Vietnam!
| Condition | Promotion |
|---|---|
| Advanced Booking | – Up to 2% discount for 60 days advance booking |
| Group Booking | – Up to 5% discount for group with more than 8 travelers |
| Loyal Discount | – Up to 2% discount for booking more than 2 tours at Le Toan Travel (Accumulate for next travel) |
| Elder Discount | – Enjoy from 2% to 6% discount when there are 1, 4 or 8 elders that is over 50+ years old |
| *Contact us to know more about promotion | |
Vietnam tops list of the most attractive destinations and tours of Vietnam are diversified. Moreover, your travel in Vietnam organised by Le Toan Travel, will definitely be the best holiday ever. Upon arrival, our private Vietnam Tour guide and driver will welcome your Vietnam Holiday, pick up and transfer to the hotel for check in. Hanoi, a city where the exotic chic of old Asia blends with the dynamic face of new Asia. Where the medieval and modern co-exist. A city with a blend of Parisian grace and Asian pace, an architectural museum piece evolving in harmony with its history, rather than bulldozing through like many of the region’s capitals. Hanoi is where imagination becomes reality.
Free at leisure. Overnight in a Hanoi hotel.
Hanoi is the capital of Vietnam with a long background of history and culture. Besides historical destinations, Hanoi is well-known for its beautiful lakes with the image of local Tai Chi in the early morning, tree-line boulevards, funny street vendors & special street food cuisine.
05:30 Wake up early and be ready for an amazing morning trip around Hoan Kiem Lake and the Old Quarter – the symbols of Hanoi city and Hanoian. You will be surprised by seeing local Hanoians doing morning exercises around Hoan Kiem Lake as they are so natural practicing such strange Tai Chi in their own ways. Let’s see the way they do and join with them! From Hoan Kiem Lake, take a look at the Old Quarter as it is the only time in day you can enjoy quiet atmosphere.
07:00 Have breakfast with Pho – the most famous and popular dish in Vietnam in general and Hanoi in particular.
08:00 Transfer to visit Ho Chi Minh complex with first stop at Ho Chi Minh Mausoleum – a large memorial to the national hero – President Ho Chi Minh who led the country to independence and reunification. The Mausoleum is located at Ba Dinh Square where Ho Chi Minh President read the Declaration of Independence on 02nd Sep 1945 establishing the Democratic Republic of Vietnam. Then take a short walk to the Presidential Palace & House on Stilt. Near from Ho Chi Minh complex, One Pillar Pagoda – symbol of Vietnam with unique architecture of lotus flower is a must-see destination for all Vietnam tours. Our next stop will be the Temple of Literature which is the first university in Vietnam. It was constructed in 1070, first to honor Confucius and nowadays to celebrate the doctorates and high rank scholars of Vietnam.
After lunch time, we continue our Hanoi city tour to the Museum of Ethnology offering an insight into the 54 different ethnic groups of Vietnam. It introduces Vietnamese traditional ways of life from religious events to the symbolic rituals as well as displays a variety of Vietnamese homes as full-scale replicas outside.
End the day with a short cyclo ride around the old streets observing daily life of Hanoian, take exotic photos of Hanoi traffic and enjoy a fantastic water puppet show.
08:30 Pick up at your hotel and take a smooth drive on new national highway to Sapa, passing beautiful sceneries on both sides of the road including countryside areas, rice fields and mountains.
14:30 Arrive at your hotel in Sapa, check-in your hotel and take a short rest.
16:00 Take a glimpse of Sapa town and you will have chance to see Sapa Stone Church and old streets.
Have dinner at a local restaurant (on your own) and overnight in Sapa.
Today, our beautiful trekking tour will start at 08:30 at your hotel for a short drive out of Sapa town to Hang Da Church. On the way, we can stop at some view points to enjoy the panorama view of the whole Muong Hoa Valley.
09:00 Arrive at Hang Da Church, take a short visit around the church as this church is serving for nearly 1000 local ethnic people. Next to the church is a small beautiful ethnic village where is intact and stays away from modern society.
09:30 Continue your trekking route to Hau Thao village where you will see the stunning view of Muong Hoa valley. Discover the daily life of the Black Hmong minority and their traditional customs and costume as soon as you arrive at the village.
Trek ahead to Pho village then down the hill to Giang Ta Chai village of Giay people.
Have lunch in Giang Ta Chai Village before starting the trek by climbing the mountain on a small trail near the waterfall. Stop for a while to take photos on top of the waterfall. The trek will lead you through the bamboo forest to Ta Van village of Giay people which is praised as one of the most beautiful and fantastic trekking routes in Sapa.
Arrive in Ta Van village, check-in your homestay and overnight there.
Have breakfast with local dishes prepared by our host. Then visit around Ta Van village for a while before going to Lao Chai village – the home of Black Hmong people. Enjoy the view of the largest rice terrace fields in Sapa. Tan Van & Lao Chai villages are famous as the best place to enjoy terraced rice fields.
Continue walking to Y Linh Ho village then up the main road where you will return Sapa town by car.
Check-in your hotel in Sapa and overnight there.
The markets in the Northern Vietnam are always the colorful meeting places for the hill tribes, spotlight for any Sapa Tours and of course, your unique Vietnam Tours experience. Minority people come down from the mountains to sell their products, or just for catching up on the latest news, gossip, drinking away troubles or seeking for lover. In the morning, drive to visit one of the areas weekly markets;
Market days:
Can Cau Market – Saturdays
Bac Ha Market or Muong Hum Market or Muong Khuong Market – Sundays
Cao Son Market – Wednesdays
Lung Khau Nhin Market – Thursdays
Coc Ly Market – Tuesdays
In the afternoon, drive back to Hanoi for overnight.
Pick up from the train station, this morning, we have already arranged a room in a mini hotel for you to have shower and breakfast. We start at 8.00 A.M for the 3 hour drive (170 km) through the Red River Delta, which offers plenty of chances for taking photos of Vietnamese farmers tilling the vast green paddy fields. At half way, we’ll have a visit to a handicraft workshop with fine clothes, embroidered paintings, stone statuettes and all kinds of gems mined in Vietnam such as star rubies or sapphires… Our destination is the World Heritage Site of Ha Long Bay. The bay offers some 3000 mountain islands and islets towering in the Gulf of Tonkin in the East Vietnam Sea.
Upon arrival, you’ll be welcomed on board our luxury junk and treated with wine and fresh local seafood. As our junk gliding further into the tranquility of Ha Long Bay amid the towering mountain cliffs and on the emerald green water, you’ll have relaxing time combining the fine tastes of the wine and the freshness of Ha Long Bay. During the cruise, we’ll stop some times for visiting the amazing Sung Sot cave and the Ti Top white sand beach before anchoring for the night. Overnight on board the junk in the wild of Halong Bay.
It is said that your Vietnam Tours will not be complete without a tour to Halong Bay and spending one night on romantic Halong Cruise. People describe Halong Bay as majestic and mysterious, inspiring and imperious and words alone cannot do justice to the natural wonder that is Halong Bay, a priceless collection of unfinished sculptures hewn from the hand of nature.
After breakfast, we’ll take a little sampan to visit a secret lagoon of Ha Long Bay while the surrounding mountains are just waking up. After that our cruise takes us further into the Bay of Bai Tu Long traveling past the Human Head Island, the Turtle Island, and the Duck Islet… to the studio site where the famous Indochine film was shot. Around noon, our junk travels back to the harbor, pick up and drive back to Hanoi. Stop in Hai Duong to visit the famous Con Son pagoda. Transfer back to Hanoi Airport for your afternoon flight with Vietnam airlines to Hue. Pick up and transfer to your hotel, evening free at leisure in Hue.
Overnight in a Hue hotel.
A full day trip to visit the old capital city of Vietnam under the Nguyen Dynasty ruled from 1802 to 1945, with first stop at the Imperial Citadel giving you a better understanding of the beauty of Vietnamese Royal architecture and culture. Then we will take a beautiful dragon boat trip along Perfume River and visit to Thien Mu Pagoda – one of the most popular attractions in Hue. It is located on the banks of poetic Perfume River with typical traditional architecture of Hue pagodas and famous for the event that buddhist monk from this temple, Thich Quang Duc, burn himself to death for anti-government protest in 1963. The next stops will be King Ming Mang and King Khai Dinh tombs which are the most beautiful works of royal architecture of the Nguyen dynasty.
Overnight in Hue.
After breakfast, we drive to Hoi An, a major Asian trading port in the 17th and 18th centuries whose architecture and relaxed lifestyle has changed little over the years and for sure, Hoi An is a wonderful destination for all kinds of Vietnam Tours. This scenic drive passes through the fishing village of Lang Co Beach before climbing over the Pass of Ocean Clouds. Along the way, stop in Danang to visit the Cham Museum which contains the finest collection of Cham sculptures in the world.
Upon arrival in Hoi An, free to take walking tour of the Hoi An ancient town centre. Overnight in a Hoi An hotel.
Hoi An Ancient Town – highlight of any tour to Vietnam that no Vietnam Tours maker would skip, is an exceptionally well-preserved example of a South-East Asian trading port dating from the 15th to the 19th century. Its buildings and its street plan reflect the influences, both indigenous and foreign, that have combined to produce this unique heritage site.
Day free to cycle through rice paddies in the countryside of Hoi An ancient town, shop for souvenirs among the antique shops and art galleries, or just sit at sidewalk cafes and soak up the atmosphere of this quaint town. Or relax on the white sandy beach of the famous Danang Beach. Overnight in a Hoi An hotel.
OPTIONAL TOURS:
1/ Hoi An biking tour: This tour will take you on a visit to artisans making bricks according to age-old. You will discover how wooden river boats are made and learn the secret of weaving the colorful straw Hoi An sleeping mats. Try the renowned Vietnamese basket boats. You will spend the day with first-hand contact with one of the rural inhabitant of the region, far from the usual tourist circuits. At lunchtime you will be invited into a local home for a traditional Vietnamese meal, and learn their customs and traditions. After you have relaxed for a while under the shade of a mango tree, you will begin your return towards Hoi An, which will take about an hour. Overnight in Hoi An.
2/ Hoi An – My Son – Hoi An: Visit to My Son Holy land in the morning, once the spiritual capital of Champa Kingdom that dominated South East Asia for nearly a thousand years and occupied most of the central parts of Vietnam from 2nd century to 16th century with very rich in history and culture. In the afternoon, drive back to Hoi An with visit the former merchants’ homes, the 400 year-old Japanese Covered Bridge, Phuc Kien Pagoda and the colourful riverside market. Overnight in a Hoi An hotel.
3/ Tra Que vegetable village tour: Take a beautiful bicycle ride from your hotel to Tra Que vegetable village. Upon your arrival, enjoy cold towels & welcome drink before starting your farming tour using Vietnamese traditional hat and farmer’s clothes and taking part in farming activities such as: picking up seaweed, digging, land boarding, making beds and watering. After farming tour, soak foot, relax by some herb in Tra Que vegetable garden and enjoy a light food. We will also visit to the rice paper making village where you will be introduced and learnt how to wash the rice, soak the rice and grind the rice by traditional methods. At the end of your trip, join an interesting cooking class.
Free at leisure and overnight in Hoi An.
After breakfast, our Vietnam tour guide and driver in Hoi An will transfer you to the airport for your flight with Vietnam airlines to Ho Chi Minh city. Arrive at Tan Son Nhat airport, welcome by our private Vietnam tour guide and driver and transfer to you hotel for check in. Ho Chi Minh, the most exciting city of Vietnam, a mecca of commerce, also a city with a chequered history and a rich culture, its pagodas, museums, public buildings, parks and boulevards make it one of the most delightful Vietnam Tours and cities to visit in Vietnam.
Free at leisure. Overnight in a Ho Chi Minh hotel.
7h30 AM: we pick you up at your hotel start to Can Gio, cross the Nha Be River on the Binh Khanh Ferry. About 50 km southeast of Ho Chi Minh City, the Can Gio Forest was recognized as the first mangrove biosphere reserve in Vietnam by UNESCO in 2000. Covering an area of 75,740 ha, this area is a lively world of diverse flora and fauna which has inspired biologists and nature lovers alike.
First Visiting Mangrove Forest Park Fauna Conservation: and more than 1000 wild monkeys, which love to play with people. On Saturday, Sunday we can see the performance of monkey.
Taking a boat or canoe to visit the Vam Sat Salt-Marsh Forest Ecological Tourist Zone which contains most beautiful forests of Can Gio which is one of the world’s Salt-Marsh biosphere preserve. We have lunch at the local restaurant. Visiting Mangrove Forest Park Fauna Conservation: saltwater crocodiles, wild cats, otters, pythons, deer. In historically, this land had been damaged by toxic chemicals that turned the zone into an uninhabited land. Thanks to the hard work of people, the forest has gradually recovered, and its beauty and magnificence feature have been returned.
Winning over the Tang Bong tower with 25m height to have an overview of all the landscapes of Can Gio mangrove forest.
Fishing crocodiles cruise is also an breath-taking activity included in this trip
Come back to Ho Chi Minh city at around 17:30 – 18:00.
Around 08:00 Tour guide pick you up in your hotel lobby, then driving 90Km (2hrs) to Ben Tre. The boat will cruise along the Ham Luong river (a branch of the Mekong) and stop off at various local workplaces including a brick works, a coconut processing workshop and a mat weaving house.
The boat will then stop at a quiet village where you can have a short walk to experience real Delta village life, boarding your Xe Loi (a kind of motorized rickshaw) and stopping at a riverside restaurant for a delicious and filling lunch, featuring such local specialties as elephant-ear fish and river shrimp.
After lunch it’s time to board a sampan for a relaxing trip along narrow canals. You will back to the river to board your boat. Then, we will head to Can Tho city – the heart of Mekong Delta.
Overnight in Can Tho .
In the morning, we make the boat cruise to see the Cai Rang floating market (the nicest one with heaps of rowing boats), truly highlights of any Vietnam Tours where you will enjoy the beautiful scenery and see the daily activities of the locals who live along the Mekong canals and later, you will roam through the village to visit a rice husking mill, a rice noodles making shop which are nice chances to discover the daily life of Vietnamese people in Mekong Delta.
Around noon, transfer to Can Tho airport for the short flight with Vietnam airlines to Phu Quoc.
Met on arrival and transfer to your resort. Overnight in a Phu Quoc hotel.
One of Vietnam’s star attractions, mountainous and forested Phu Quoc is a splendid tropical getaway set with soft secluded beaches, the water a thousand different shades of turquoise. Stunning sunsets, thunderclouds heaped on the horizon. Palm trees protruding perpendicular over the gentle waves. That’s Phu Quoc island and paradise for Vietnam beach lovers and great place to end your amazing Vietnam Holiday.
Days free at leisure. Overnight in Phu Quoc hotel.
Free day at leisure and overnight in Phu Quoc.
Free time at leisure until our private guide will see you off at the airport. We hope that you have enjoyed your Vietnam family holiday with us and look forward to organizing your next trip. We say goodbye and see you again!!!
If you are thinking about a trip to Vietnam with your family, there may be a few questions that you have before embarking on this trip. There are a few important legal things to keep in mind if traveling with minors, and general customs that should be respected. In general, Vietnam is a very family friendly country, and you should have a wonderful visit.
How old should my children be for a trip to Vietnam?
When traveling with children to Vietnam, it is not necessarily about the country itself, but really how your children will handle the trip in its entirety. For young children who are either nursing or on formula, be sure to take your own formula. Additionally, for babies you may want to bring some baby food pouches that you can travel with. As long as you take it slow and try not to pack too much into your trip, you should have no issues in regards to young children traveling through Vietnam.
What documents should I bring for my children under the age of 18?
There are three main documents that you should bring with you while traveling with minors under the age of 18. Whether or not these are your legal children, you do not want to run into any issues. First is to have your child’s valid and legal passport. Make sure that it does not expire within 6 months of returning home. If you do need to get a new passport make sure to allow for at least 4-6 weeks for it to arrive. You can also expedite this and receive it within 2-3 weeks if you have proof of necessity.
The next proof you will need is travel consent of the child. This is usually for children traveling alone, or with only one parent. If you are traveling alone with your child, or without their other parent, then this is extremely important. The consent letter written from their other parent needs to be signed, have the child’s contact information, both of the parents contact information, the child’s destination and who the child is traveling with generally. Additionally you should have a copy of the other parent’s passport or some form of identification. If their other parent has passed away, you should have a copy of the death certificate. Additionally, the consent letter should be signed by a notary public or reliable witness. These documents are mainly for the airlines, as they might prevent you from boarding with your child.
Finally the last document needed whether or not you are a single parent traveling, or a couple traveling together, you must have proof of your relationship to your children. This can be a birth certificate, a court order stating you are the legal guardian, or proof of adoption. If the child is traveling with only one of their parents, it is smart to carry a child medical consent form as well.
To be smart, always check with your airline and confirm what they require ahead of time. It is never a bad idea to be vigilant about this because it could really delay your trip and effect the fun you are about to partake in, in Vietnam.
Will my family need vaccinations?
Vaccinations are a personal choice when traveling as there are no legal requirements when it comes to vaccinations in traveling to Vietnam. If you have concerns regarding vaccinations it is a good idea to speak to your doctor or travel nurse a month or 2 before leaving on your trip to Vietnam. Only you can make the final decision whether or not you will need any, or more vaccinations for your travels.
Do I need to arrange travel insurance?
Travel insurance is always recommended especially when traveling with young children. In the event someone needs to visit a doctor, a flight is missed, or worst possible case scenario that someone is injured or very sick and needs to be airlifted out, you will be covered.
What is the traffic like in Vietnam?
Is it safe to go out late in Vietnam?
Generally Vietnam is a very safe place for a family to walk around at night. Although this is true, just remember to keep your wits about you at night. Anywhere in the world someone can decide to be a pickpocket. Always be cautious when walking in crowded places, and hold young children’s hands at all times to avoid them getting lost in the crowds.
What is the Vietnam time zone and will it be hard to adjust?
Vietnam is 7 hours ahead of London, UK, 12 hours ahead of New York, US and 3 hours behind Sydney, Australia. For some it can be hard to adjust to the time difference. One rule of thumb is to be aware of what time you will arrive in Vietnam. If you plan to arrive after 7pm then it is advised to sleep a few hours at the beginning of your flight, but try to stay awake for the rest of the time. This way you can sleep a few hours after you arrive and your children won’t be bouncing off the walls at midnight. If you arrive in the morning, try to sleep on the flight so you are waking up in the normal time zone.
Will we have issues speaking only English?
Of course it is always nice to have your family learn a few words in Vietnamese, such as “thank you” and “hello,” but generally people understand basic phrases, especially in large cities. You should have no trouble speaking English in Vietnam.
Does Vietnam have a reliable internet service?
Internet is very reliable in Vietnam. All through Vietnam beside extremely remote areas there should be access to wifi. Guest houses and hotels usually provide internet access and there are many internet cafes.
Are there any Vietnamese customs to be aware of?
Dressing modestly: There are a few places in which it is required to dress modestly. In temples or Buddhist pagodas shoes should always be removed. Shoulders and knees should also be covered, so this is important to consider since it may be quite warm and the whole family will be wearing shorts! If you are visiting a rural area it is recommended to wear tops that cover the shoulders and as well as the knees once again. If you enter a local house or shop it is custom to remove shoes before entering.
Respect at religious sites: It is very important to let your family know that you must never sit with your back in a temple or anywhere else, towards a Buddha statue. Also, always make sure to ask for permission to take photos of local people praying.
Greetings: Generally people in Vietnam shake hands to say hello. There is also a method of putting hands together and bowing slightly. Let your children practice this so they feel comfortable and will be respectful when meeting local people.
Are there vegetarian, gluten free and other options if my family has dietary restrictions?
Due to the geography and climate in Vietnam, as well as years of French colonization Vietnam’s food is very diverse. Similar to other Asian countries, rice is a staple in Vietnamese food. For the gluten free traveler, rice noodles and rice cake dishes are very common, but be sure to ask if there is soy sauce, and to leave this out if necessary. For the vegetarian traveler it is important to declare this when ordering food. Simply stating, “no fish and no meat please,” should suffice. Many dishes are easily made with vegetables only if you ask politely. Be aware of fish sauce, as it is made with fish if this is something your family avoids. If you have a vegetarian in your family, assure them that even Banh Mi can be made with eggs and no meat at all. The only allergy to really be aware of is a nut allergy. Soybean, coconut and peanut oil are commonly used. If someone in your family has a severe allergy, make sure to bring an epi pen.
What should I bring for my children if I plan to take busses/trains?
If you plan to take transportation by bus and train through Vietnam on your trip, there are a few things to keep in mind. First off, it is a good idea to bring extra sweatshirts or warm clothes as the air conditioning can be on and make things cold. Also, bringing a sleeping bag liner is a sanitary way to travel on night busses or trains. They do often provide blankets, but these might not be the most sanitary option for young children, and bringing your own is definitely recommended.
In general traveling to Vietnam with children is not something that should be avoided, but embraced. As long as you have all your travel documents ready, have accounted for any food allergies or medicines, and have your children prepped for a new experience, you should have an incredible time.
ABOUT Le Toan Travel
Le Toan Travel is a local, trustworthy and professional Vietnam tour operator, offering a wide range of Vietnam and Indochina tour packages to the most exciting destinations at most competitive price. Our Business License Number is 0104000493 and our International Tour Operator License Number is 01 – 258. We are very pleased to be a member of Vietnam Administration of Tourism with financial guarantee – a deposit of 1.000,000,000 million Vietnam Dong (US$ 50,000) in a bank of Vietnam. Besides that, we are also official members of VISTA (Vietnam Society of Travel Agents), PATA (Pacific Asia Travel Association) and higky recommended on Tripadvisor.
Are you planning your Vietnam family vacation, but not sure how to arrange the trip? Getting lost in many tour options? Being sick of searching…? Just leave your troubles behind to read our Vietnam travel guide and send us your inquiry. Your private travel consultant at Le Toan Travel will help you design a perfectly suggested tour itinerary and quote which are tailor made to suit your wishes and budget.
* How to plan our Vietnam family vacation with you?
1. Send us an inquiry by submitting one of our online tour inquiry forms (Click). Tell us as much information as possible. For examples;
– Please tell us how many people will be traveling with you and the age of your children.
– Please tell us your preferred hotels, level of hotel (3, 4 or 5 stars), type of hotel, type of room…
– Please tell us your type of travel, length of travel and activities that you are interested in. For example; Family with kids, Couple’s vacation, Honeymoon, Friends, Shopping, Sightseeing, Leisure and Relaxing, Cuisine & Cooking, Kayaking, Caves & Grottoes, Fishing, Swimming, Hiking, Minority, Adventure & Discovery…
– Please tell us where and what you want to visit. If you do not know much about Vietnam and Indochina, just give us your travel plan and ideas and we will create a suggested tour for you.
– Most of our tour guides are English speaking tour guides, but if you want another language like French, Spanish, Italian, Russian, Chinese,etc. We can always arrange. Please tell us what you do you expect from your guides, for example; you want a guide with sense of humor? Good knowledge in history & culture? Male/Female guide? Talkative/untalkative? Young/Old guide?
– Please advise if you want breakfast included only or also lunch and dinner. Please let us know if you are a vegetarian, the food you can eat or can’t? If you want local food in local restaurants or western food in tourist restaurant…? Actually, you do not have to send us all information, but the more we know, the better we plan your holiday.
2. After having received your inquiry, one of our professional Vietnam travel consultants will email and give you a proposal.
3. If you accept the proposal (you may modify it till you are satisfied with it), we will calculate the tour cost and send you the tour price. If you accept it, please confirm that you would like to book it.
* How Travel Experts at Le Toan Travel Service you?
“Highest Standards of Quality and Honesty” is the core value of each specialized team at Le Toan Travel.
Everyone in our company is working hard for only one goal, which is to ensure the highest level of service, luxury, and attention to detail from the minute you begin planning your trip, to the day you return home.
1-on-1 Travel Consultant
After sending us an inquiry, one of our travel consultants will get back to you within 0.5~23.5 hrs. In the next few days, he/she will be working closely with you to formulate a customized tour plan, as well as providing professional suggestions based on your travel interests, time, and budget.
Beside, he/she will keep in contact with you during your entire tour in Vietnam and Indochina, continually checking if everything is going well as planned.
* How to proceed to book Vietnam and Indochina tour with you?
When you decide to book your Vietnam and Indochina holiday with us, please send us your full names (name on passport) for hotel and domestic flight reservations, and your international flight details in and out Vietnam/Indochina for airport transfers / pick up & see off.
* How to pay the deposit and the balance?
Deposit: When the booking is completely confirmed, we will send you confirmation details including confirmed itinerary, invoice, voucher then deposit request of about 30% of the total tour cost (can be less). You can pay by credit cards (via onepay gateway, pay online), make wire transfer, western union. The deposit is used to pay the flight tickets, hotels, train tickets in advance.
Balance: You can pay the rest 2 weeks before your arrival, or you can pay us on your arrival in Vietnam by credit cards, cash (AUD, USD, EUROS, VND…)
* How to enjoy the tour?
Our job is to make your holiday a memorable experience. To make sure you will have a great time, there are something that we should share;
When you request the tour: Please let us know your personal interests so our travel consultants will design and include in the itinerary, or take notes for the hotels, tour guide, restaurants…
Before you come: One week before your arrival. we always send our clients an email to update about the weather and climate, booking status, and remind you to prepare/check the documents, visa…for the holiday.
When on tour: The tour is fixed, but you can always discuss with us if you want to make it more flexible. For example, you want to make some changes in the itinerary, restaurant (meals), tour guide… please just let us know, we will do the best for you.
Tour guide: Please let us know what do you expect from your tour guides and we will arrange the right ones for you.
* Can you buy the international flight tickets for us?
Yes, we do. However, we advise you to buy the flight tickets in and out Vietnam from your end as it is always cheaper than if booked in here.
* Do you offer any discounts?
Yes, we offer discounts for;
– Family with kids and children < 12 years old – Disable people – Old people (> 65 years old)
– Second trip with us
– Big group
* How can I pay you the money?
1) Credit card; (secure online payment gateway via Onepay)
ONEPAY – ONLINE PAYMENT GATEWAY (VISA, MASTERCARD, AMEX & JCB ACCEPTED)
Like PayPal, OnePAY is a payment gateway but specialized in Vietnam where the PayPal has not yet reached. This is a perfect and the first payment processor which gains reputation among clients about its efficiency and timely friendly support.
OnePAY in cooperation with biggest bank in Vietnam – Vietcombank which has been implemented this service among many tour operators in Vietnam.
OnePAY is approved by MasterCard for this payment collection on the behalf of us. OnePAY uses SSL Verisign® over internet transaction under 3D-Secure program by respective creditcard companies so you are free from worries your card information disclosed. OnePAY payment portal also meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard and JCB.
2) Wire transfer (bank transfer)
3) Cash
4) Western union
5) Combination
* Is there any charge if i change my travel plan such as travel dates, tour itinerary, hotels,…?
We are happy to work on your requests, and will not charge you any money. However, if it is too urgent and the date is too close, the hotels or airlines may chare you some money, in this case we will let you know.
* What is the latest time that I can make my reservation?
We suggest you make reservations at least one month before the departure date. If you decide to travel to Vietnam in May, September or October which is peak season, we recommend you make the reservations two months (at least one) before your departure date. Late reservations can not be guaranteed for the availability of domestic flights, hotel rooms, etc.
However, we DO accept late reservations, things are possible at Le Toan Travel.
* What about Cancellation policy?
In case of cancellation, we will not impose any charges if we are not being charged and possible to get refund from our suppliers but if our suppliers apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our transparent reply upon demand.
General cancellation charges that applied by travel services in Vietnam and Indochina.
– Domestic flights: 25% of the fares
– 3 star hotels, no charge if you cancel 5 -7 days before your arrival. (FIT)
– 4 star hotels, no charge if you cancel 10 – 15 days before your arrival (FIT)
– 5 stars hotels, no charge if you cancel 15 – 20 days before your arrival (FIT)
However, in peak season, we may have to pay the hotels one month before your arrival to secure the booking, and in this case, the cancellation policy will be based on the hotels’ cancellation plolicies.
* Can we get refund?
For the unused services, Le Toan Travel will refund you the money.
* How do I get a visa?
Vietnam Visa – For those who would like to avoid the perhaps lengthening visa procedures with their local Vietnam’s Embassies, the service of Vietnam Visa On Arrival is available for help. It is legitimated and supported by the Vietnamese Immigration Department. We recommend that you choose visa upon arrival, as picking up visa at the Vietnam int’l airport/border is quite simple, easy, no additional charges and no fail.
Steps to obtain Visa on arrival
a) Please provide the following information for us to apply for your visa.
1) Full name on passport
2) Passport number
3) Date of birth
4) Nationality
5) Date of arrival
6) Date of issue
7) Date of expire
8) Please make sure that your passport is still valid for 6 months
You can apply Vietnam visa online through our www.vietnamvisaprovider.com.
b) How long does it take?
It will take 2-3 days (Normal process), 01 day (Urgent process) to get the “Visa Approval Letter” which we will send you via mail. What you need is to print it out and take it along to get the stamp at airports/borders
c) Get the stamp
Upon arrival, you will need to fill in a certain form with your personal information, get the stamp and visa will be done. For this process, you will need to prepare 02 photos (4*6) and $25 USD each in cash which is stamping fee.
* Do our tour guides and drivers have meals with us?
The guide and the driver in each destination will dine at the same restaurant as yours. But, they will not join you unless you invite them.
* Where can I exchange our money into Vietnam currency?
We advise you to stop in any of a Vietnamese bank during the tour (Our tour guides will take you to the bank), you can also exchange money at your hotel, but the exchange rate is not really good.
* Can I use credit cards in Vietnam?
Major credit cards such as Master Card, Visa, Diner’s Card, American Express and JCB can be used to purchase goods in large shopping malls and stores in the big and medium cities, to pay for hotel rooms and for meals in some of the fancier restaurants, and to buy plane tickets with them.
Note: If you are to travel to those small cities or even remote rural areas, only cash in Dong can be used.
* Do I need to bring my medical record with me?
Yes, we suggest you take your medical record with you in case that you need it in the event of an emergency, and please also take with you your doctor’s name, address and phone number, emergency contact name and phone number, and your insurance company’s name, address and phone number.
* When I finish my tour in Vietnam, if I still have some local money, what can I do?
Upon leaving Vietnam, if you still have some local money, you can change them back to foreign currency with your passport and the exchange memos given by the banks or money exchange counters. So please keep those exchange memos well whenever you change money.
* Tipping
Tipping is not compulsory, but expected by your tour guide and driver. We advise you to tip as below:
– US$10 – $15 per day for tour guide
– US$7 – US$10 per day for driver
Note:
– Tipping can be more or less or nothing that depends on how big is the group? And how do you enjoy our services?
– Other tipping for tuktuk, sampan boat, cyclo,… please check with your tour guide during the tour.
* Shopping
Le Toan Travel guarantees “no shopping tour”, which means we protect you from the tourist shopping centers or traps. However, if you want to buy something, our travel consultants, tour guides will give you suggestions, advices and help you buy to avoid being overcharged.
Bargaining is a “Must” when buying something in Vietnam and Indochina.
LTT-FT02: Vietnam Tour for Family of a life time – 19 days from Hanoi
Tour Price:
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