COMPILATION OF ALL FREQUENTLY ASKED QUESTIONS:
1/ Why choose Le Toan Travel Company?
We are confident that we are one of the most prestigious and oldest travel companies in the North, specializing in organizing mountain tours for domestic and foreign guests. We always value customer experience and always aim for sustainable green tourism. Our team of drivers and tour guides are carefully selected, rich in experience, professional knowledge, and attentive and careful customer service. We have our own vehicles to go to the mountains, do not rent through intermediaries, customers can contact sales and operations directly, we will resolve all of your feedback quickly and professionally.
2/ Why are tour prices more expensive than others?
As mentioned above, our tour is a private tour and focuses on service quality: our drivers have over 4 years of experience in mountain tours, so we have to pay them a higher salary; New, clean private car; detailed tour program, visiting all famous tourist attractions in each place, and including all accompanying services (boat rides, motorbike taxis…); All included meals always ensure quality; Clean homestay, beautiful view, delicious cooking. Most importantly, our tour program is completely different from all other companies. While they try to cut down on programs and services, combine passengers, change from passenger cars, buses to smaller vehicles, we always ensure that tourists have their own driver and driver from the beginning of the tour to the end of the tour. Tourists will be able to visit all the main tourist attractions and also visit unique new destinations that only we, the pioneers who have pioneered direct surveys of the service, know and build the most reasonable program and price for customers. If you want to save costs, please don’t cut services, but invite more friends and family to come along.
3/ How to book a tour with us?
You can send a tour booking request via our main website, but if you are not very good at English, you can email info@Le Toan Travel.com or follow our Facebook Fanpage to book a tour: Click on Tour Mien Bac to follow information and contact us to book a tour.
4/ What is the best season to travel to Ha Long?
*January-April: This is the time when Ha Long Bay welcomes spring with a mild climate, cool air and no rain. This weather is also extremely suitable for boating to admire the bay, swimming and exploring large and small islands in the Bay.
*August – October: This is also the ideal time to travel to Ha Long. When the storms in the North have passed, the weather in autumn is crisp and hot, very suitable for finding a cool and airy place like Ha Long Bay.
*Each season of the year, Ha Long Bay has its own beauty, however you should avoid going in June-July when there are many storms. But if you avoid stormy days, the remaining days of the month will be sunny and worth the trip.

TOUR REGISTRATION PROCESS
Phase 01: You pay 70% of the tour value immediately when registering to buy the tour.
Phase 02: You pay 30% of the tour value 5 days before departure.
TOUR CANCELLATION CONDITIONS
In case of service cancellation from Le Toan Travel
If Le Toan Travel cannot perform the trip/service, the company must immediately notify the customer and refund the customer the entire amount paid by the customer within 3 days from the official notice of cancellation of the trip/travel service in the form of cash or bank transfer.
In case of service cancellation from the customer:
In case you cannot continue to use the service/tour, you must notify the Company in writing or email (No cases of contacting tour transfer/cancellation via phone will be accepted). At the same time, please bring the tour/service registration record & payment receipt to Le Toan Travel office to complete tour cancellation/transfer procedures.
Cases of transferring/changing services/tours: The company will consider the actual situation to calculate fees and provide support to customers.
In case of service/tour cancellation: You must bear the cost of tour/service cancellation according to Le Toan Travel’s regulations and all bank fees for online payment.
Cancellation fees are specified as follows:
Immediately after deposit or payment or 15 days before: cancellation fee of 30% of tour cost.
Cancellation 10 days before departure date: cancellation fee 50% of tour cost.
Cancellation 07 days before departure date: cancellation fee 70% of tour cost
Cancellation 05 days before departure date: cancellation fee 100% of tour cost
In case you arrive late to departure time, cancellation will be considered 05 days before departure date.
Holiday/Tet period: no refund, no cancellation, no exchange.
Days of deposit, payment, cancellation and tour postponement: excluding Saturday and Sunday.
On the appointment date, 100% of the tour value will be paid. If you do not make payment on time and in the correct amount, it will be considered that you voluntarily cancel the tour and lose the entire reservation deposit.
OTHER NOTES
On departure day, please gather at the designated pick-up point.
We are not responsible when you arrive late.
You must bring: legal identification documents (ID card or Passport).
If you are a vegetarian, please bring additional vegetarian food to ensure your taste.
Any services on the tour that you do not use will not be refunded.
The driver has the right to re-arrange the order of sightseeing spots to suit the conditions of each specific departure date but still ensure all sightseeing spots in the program.
You should bring: insect repellent, common cold medicine or separately prescribed medicine as prescribed by your doctor.
Book tour at least 2 days before departure date
(*) Customer responsibilities:
Customers are solely responsible for their health and chronic diseases (cardiovascular, blood pressure, diabetes, bone and joint diseases…), congenital diseases, hidden diseases, HIV AIDS, mental and neurological disorders, pregnant women… which are not within the scope of insurance. When necessary, you must write a commitment about your illness when participating in the tour. The tour organizer is not responsible for cases where you do not declare illness, declare dishonestly as well as cases outside the scope of travel insurance on the tour.
Customers must preserve their own property in all cases and in all places during the trip. The tour organizer is not responsible for the loss of money, valuables, airline tickets and personal property of customers during the trip.
**In objective cases such as: terrorism, natural disasters…or due to incidents, there is a change in the schedule of public transportation such as: airplane, train…, Le Toan Travel will reserve the right to change the route at any time for the convenience and safety of customers and will not be responsible for compensation for damages incurred**.